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Old January 8th, 2014, 04:49 PM   #1
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Extended service contract

Can it be bought even 6 months after purchasing the bike new? If so, can it be purchased from any Ducati dealer or just the one you bought it from? If any, anyone know where I can get the best deal on the extended service contract for the Hyperstrada?
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Old January 8th, 2014, 05:27 PM   #2
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I'm curious, are you talking about an extended warranty or service contract? The warranty covers any failures/repairs that are listed in the policy for a specified period beyond the original manufacturer's warranty. The service contract is just that, a contract you enter into wherein you pre-pay for the regular maintenance services on the bike at a discounted rate. The answer in either case is to check with the F&I person at your dealership. They all carry a variety of warranty policies from different carriers, and most have service contracts as well. The warranty policies will be applicable at any motorcycle dealership or repair facility, while the service contract may have limited applicability to only OEM dealerships, and in some cases only to the dealership that sells you the contract. Ask before buying. My .02 worth (having been in the industry for over 30 years) is that the extended warranty policies will nearly always pay for themselves in the long run. There's lots you can get done, especially with a clever service advisor at the helm.
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Old January 8th, 2014, 09:08 PM   #3
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Quote:
Originally Posted by mxwinky View Post
I'm curious, are you talking about an extended warranty or service contract? The warranty covers any failures/repairs that are listed in the policy for a specified period beyond the original manufacturer's warranty. The service contract is just that, a contract you enter into wherein you pre-pay for the regular maintenance services on the bike at a discounted rate. The answer in either case is to check with the F&I person at your dealership. They all carry a variety of warranty policies from different carriers, and most have service contracts as well. The warranty policies will be applicable at any motorcycle dealership or repair facility, while the service contract may have limited applicability to only OEM dealerships, and in some cases only to the dealership that sells you the contract. Ask before buying. My .02 worth (having been in the industry for over 30 years) is that the extended warranty policies will nearly always pay for themselves in the long run. There's lots you can get done, especially with a clever service advisor at the helm.
Ah, makes sense! Yeah, I meant the extended warranty for covering anything that goes wrong with the bike for the additional 3 years beyond the 2 year warranty that comes with it!

What's a fair price to pay for that on the Hyperstrada?
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Old January 9th, 2014, 06:55 AM   #4
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It's called a 'pack' for a reason

This is a classic sales technique. Whatever you do, don't rush into it.

Every extended warranty contract I've ever seen has been with some outside insurance company. The dealer sales guy makes a good commission from these, but I would pass unless it's handled directly by Ducati. There is typically so much fine print and so many exclusions that it tends to be worthless in practice.
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Old January 9th, 2014, 01:11 PM   #5
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Ditto. They are just cash machines for everyone in the chain. A 2 year warranty is very generous and my claims have been handled very well.

The horror stories far outweigh success stories with ext warranties. Aside from major engine mishap, bikes are very good platforms to test your shade-tree mechanic skills. It's easy to cut them open on the bench when you have alternate transportation, too.
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Old January 13th, 2014, 04:09 AM   #6
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Ive heard a lot of horror stories of Ducati's from ecu errors, electrical faults, couldnt start.......etc. Not sure abt the new hyperstrada engine....hopefully those sickness is covered in the warranty period.
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Old January 13th, 2014, 07:24 AM   #7
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I think the new power plant is pretty well sorted by this point. A lot of us in here have over 5K miles on first lot to US and software updates solved the couple limp modes/hard starting issues.

The fueling and electronic aides work very well and compliment the new powerplant amazingly. Engine itself feels bulletproof.
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Old January 13th, 2014, 10:49 AM   #8
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I've always gotten the extended warranty for my Ducs. My dealer offers their own warranty which is much less expensive than going through the warranties from Duc. They also let me make monthly payments which takes the shock out of the cost.

My Ducs have not had chronic problems but when an unexpected problem has come up, they're never cheap to fix. Something has always come up on my Ducs' 2nd-5th year after the facotry warranty is up that made the extended warranty worth it.

An extended warranty is just like insurance: you have it and may never use it, but if you do need it, you're glad you have it.

Eric
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Old January 13th, 2014, 12:34 PM   #9
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Yeah, but, I bet statistically they're a sunk cost. As with insurance, they plan on you paying in much more than they pay out. And it is a cash cow for dealers. Good on you if you've never had to fight for repair work being covered but it is all too common for someone with a "bumper to bumper" ext warranty to lose in the end. Prob more so with non-manf affiliated providers.

If you have the $ and want piece of mind that all you have to do is drop your bike off and it's covered, fantastic. If my bike goes hard down, it goes on the stand and I fix it myself or break down and walk it in.

I'm also speaking mostly automobile ext warranty experience. Could be very diff ballgame with bikes.
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Old January 13th, 2014, 05:04 PM   #10
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Yeah the extended warranties are good money to the dealer and salesperson. They don't really make much money on the bike, but they make it up on selling extra stuff. My dealer always tries to push extended warranty and can get a better interest rate if you get the warranty. If you go without the warranty with higher interest rate, the dealer pockets the extra interest. Either way they make the money. They tried on both me and a friend, we both denied and insisted we'll walk if they don't give us the lowest interest rate. They eventually bend so not to lose the sale.

We both decided against warranty because we are both mechanics and can fix anything on the bike. If after the 2 year manufacturer warranty something common goes, Ducati North America may cover parts. On the 848 they had issues with radiator and fuel tank that others have reported that Ducati hooked them up with a new updated part. Ducati knows there is a problem and they will honor it after warranty. I have only read about them doing this so who knows.
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