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Old July 28th, 2014, 05:45 AM   #91
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Milage Transfered?

Does your display have your original Km traveled?
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Old July 31st, 2014, 05:40 AM   #92
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Yes it has.

Normally, Ducati would change ecu, 2 coils and the dashboard but my dashboard was changed before so I only need the other 3.

But I got a good Tipp from a friendly Ducati dealer:


Look weather the metal-thing on the rubber-strap on top of your battery is mounted correctly.
If you only place the battery with the rubber it's not enough - the battery could move and the +-pole could touch some parts so your dashboard would call an error.

theres a little metal-thing with which you can stretch the rubber so this wont happen anymore.


Was a nice tip for me cause mine was not stretched since I removed the battery last winter
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Old August 29th, 2014, 05:59 PM   #93
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Second Major Dash Issue

Well sad to say my 'Disco Mode" came back, just 400 miles into a complete electrical replacement (coils, ecu, BB and Display) almost identical issue, same flashing and limp mode but this time it would start again (just after enter key-code errors and various other faults it started) so I got to drive it to the dealer.
So I am in panic mode myself, the dealer is suggesting a second replacement display but I am worried that there is a root cause still to be found. I have just about a year of warranty left but don't feel like trusting the bike unless something more tangible is found. This is my long distance bike so being several hundred miles from home and breaking down would not be fun.
Anybody have similar experience of suggestions?

In reply to the last post, yes my clip was correctly placed and all the wires correctly routed, that was a good tip because the first time the bike was returned without the clip and badly refitted ECU including the cable for the release stopping the seat fitting correctly.
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Old August 30th, 2014, 12:17 AM   #94
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sorry to hear that you are having the same problem, ukphotoguy :-( i was assured by my dealer that Ducati introduced a fix in their ECU (and/or dash) that prevents damage when overvoltage is presented on the main electric circuit. maybe worth checking if they used such a dash/ecu and push them to get clear answers from Ducati. hope you'll have your bike back on the road quickly!
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Old September 17th, 2014, 02:00 PM   #95
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Quote:
Originally Posted by ukphotoguy View Post
Well sad to say my 'Disco Mode" came back, just 400 miles into a complete electrical replacement (coils, ecu, BB and Display) almost identical issue, same flashing and limp mode but this time it would start again (just after enter key-code errors and various other faults it started) so I got to drive it to the dealer.
So I am in panic mode myself, the dealer is suggesting a second replacement display but I am worried that there is a root cause still to be found. I have just about a year of warranty left but don't feel like trusting the bike unless something more tangible is found. This is my long distance bike so being several hundred miles from home and breaking down would not be fun.
Anybody have similar experience of suggestions?

In reply to the last post, yes my clip was correctly placed and all the wires correctly routed, that was a good tip because the first time the bike was returned without the clip and badly refitted ECU including the cable for the release stopping the seat fitting correctly.
Hi. Just curious, UKPhotoGuy, what's the latest with your bike? Any update on what happened?
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Old September 17th, 2014, 10:02 PM   #96
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As the dead coil-dash-ecu problem appears to be due to transients I am wondering it is worth wiring in some transient protection devices: e.g.

http://www.littelfuse.com/~/media/el...ation_note.pdf

This could be wired in across the main fuse to ground.

Thoughts ?
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Old September 18th, 2014, 05:34 AM   #97
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Disco Mode Update

So as of today I have had the bike back almost two weeks from the dealer. This time they only changed the display and transferred the 400 or so miles I had done since the last melt down. I have added about 100m to it so far and only one "suspect" incident where the display seemed to flicker and the theft alarm came on whilst riding.
Fair to say that discussions with the dealer have not gone well, they will not say what the cause of the issue is or if they have taken steps to stop it happening again. So I am left wondering if the bike is reliable. This is a shame since it is primarily the wife's bike and she is now reluctant to go long distances on it. She went NY to LA and back on her own this season but now does not want to stray more than 100m away.
I too am an engineer and spent much of my working life on high reliability electronics, the sort that stay in orbit and are hard to service. So when I put together the story of what happened to my bike I have serious questions. For me rule 1 is do not assume that if something works it is not damaged. Electrical surge problems are well known to damage circuits but not immediately destroy them, they are just weaker and may have burned up some of the surge protection diodes. The dealer told me they had decided what was faulty by swapping ECU, BB and display with another bike, so red flag 1, could that process have paired a partly bad unit with a good one, done some damage and then been left on my bike? Red flag 2 is if there was an update to the ECU to help solve the issue, presumably not just software but a modified unit. Well Ducati USA have me down as having a new ECU, but I think the dealer used the one from the another bike and put my warranty unit on that new bike. I asked the dealer and their story changed, first it was from the other bike then it was I had all new units. How can I tell? The paperwork has no s/n data.
Overall we still love the bike, it has another year of warranty and I am still waiting for Ducati USA to call me back and discuss what has happened. For sure if this problem happens again outside the warranty period I want enough paperwork to record I was concerned the issue had not been corrected.
I hope this forum keeps recording incidents and this helps Ducati find a cause. It seems from reading and Google that I may be the only person that has had it twice so either I am unlucky or my dealer did screw up the re-build. But this bike has done just over 11,000 miles in under a year so it may be a high mileage reason, I simply had more opportunities for this to occur.
So please spread the word and lets get all the data we can. My thanks to all those who have posted and the forum for just being there.
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Old September 18th, 2014, 06:50 AM   #98
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Thanks for the update. Based on what you've written and what I know about the world of dealers and warranty claims (two years under dealer employ in the '90s), I'd say it's a safe bet that the when you came in the first time the dealer swapped parts with another bike they had on hand until the bike started and ran without errors. Then they put the claim in on the other bike and waited for replacement parts from Ducati. You more than likely got parts with the potential for the same problems, from another bike in the same production run. If there's been an update to the way the replacement parts are made, you don't have those.

The suspect incident could be a loose connector, but I'd be concerned. Maybe you need to contact Ducati North America and let them know what happened.
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Old September 18th, 2014, 10:10 AM   #99
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That sounds flaky to me. My dealer has told me that they can get any part they need in about a week. I don't understand why a dealer would swap parts like that. He would end up with 2x the work and have a disabled bike on his sales floor that he could not demo or sell. And as was pointed out, there is a chance that the 'new' bits could be damaged. Don't they have proper diagnostic tools? This is a rolling computer!

If this were your daily commuter, with no alternative, I might understand it. But Wifey and I are both retired and have other bikes and cars, so I would prefer a standard warranty repair, and would be willing to wait for it.
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Old September 18th, 2014, 04:58 PM   #100
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Swapping parts with a working demo isn't that far fetched. We do it with military aircraft all the time. You take off, get a warning light or code, bring it back for troubleshooting. Clock is always ticking to complete the mission, so, we canibalize the closest working donor, swap it out, do some checks and off you go. If the donor aircraft was working properly on shutdown, you have no reason to suspect it's component is faulty. However, if we suspect a production line issue, it's a much bigger ordeal.

I'd have to agree with Zippy that there really is no reason we are privy to that would stop the dealer from using the official warranty process. I went through 3 sets of rotors and pads and my dealer still smiled and shook my hand when I left. They actually hinted that warranties are free and clear, as long as it passes the criteria for a legit swap out.

Do you have a Lemon Law in Jersey? If you've lost confidence in the bike, get a refund or replacement though, it's usually not an easy road to go down. I have 8500 miles on mine and have complete confidence. You yourself seem to agree this is a somewhat isolated incident. I feel for ya.
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