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Old February 4th, 2017, 02:12 PM   #221
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From: Victoria BC Canada
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I Ride: '09 RM-Z450 Supermoto, and '13 Hyperstrada
Well I went to the dealer today to inquire further about the TSB for you guys and see if I can get it printed then upload it. Well, instead of posting 12 pages of information (yes, it's 12 pages of instructions), I googled the TSB number for you guys and this is what came up;

Service Bulletin : SRV-TSB-16-006

The service bulletin covers M.Y. '13-'15 Hypermotard 821, Hypermotard 821 SP, and Hyperstrada 821. There's no mention of the newer 939 Hypers.

Parts required are 51025101A, which comes with:
1x Can Filter;
3x Heat-shrinking tube; and,
1x Button Tie.

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Old February 4th, 2017, 03:00 PM   #222
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Is this a recall or TSB? In the world of cars a TSB is a repair notice not a recall and usually is only performed when someone complains about a symptom. Often they don't extend past the standard vehicle warranty either. Not sure if that's the case with bike service. I guess what I'm asking is- is this a free repair for out of warranty bikes like mine?
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Old February 4th, 2017, 03:11 PM   #223
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I Ride: '09 RM-Z450 Supermoto, and '13 Hyperstrada
It's classified as a TSB, however it's a free repair for all '13-'15 HM, HS, SP's with or without warranty.

Last edited by zibbit u2; February 4th, 2017 at 03:14 PM.
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Old February 4th, 2017, 03:22 PM   #224
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Cool. Thanks. I'll inquire at my local dealer, though I won't be bringing it in until the sub zero temps subside.
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Old February 4th, 2017, 07:42 PM   #225
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Awesome info. The video is worth a thousand words. Thanks for posting. Looks really easy.
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Old February 5th, 2017, 01:29 AM   #226
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I Ride: '09 RM-Z450 Supermoto, and '13 Hyperstrada
It is really easy, the video does show almost all aspects of the bulletin, except that you're supposed to clear codes and check for updates. Yet.. Ducati seems to think that the home mechanic can't do the job, so they want their certified mechanics to do it for you.
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Old February 5th, 2017, 06:56 AM   #227
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I'm thinking 2 things:

They've done a lot of out of warranty good will repairs regarding this issue, and want to be sure who has and has not done the repair. (This probably the reason for this free repair on a low volume bike - it's a lot cheaper) The only way they can be certain is to have their guys do it, and have it registered on the computer.

If it does become a recall item, they'll want a concise computer record of owners who have had the repair done.

Of course, if they really wanted a complete record, they should send a notice to all owners to have this checked out. That's still puzzling to me.

It's also puzzling to me that this and other forums specific to this bike, don't post this info as a sticky. I also requested this for the TCU repair and there was no response.

Last edited by appliance821; February 5th, 2017 at 07:00 AM.
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Old February 5th, 2017, 07:50 AM   #228
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I Ride: Triumph Thruxton R.Ducati 916 foggy rep, NC30 Honda, RD350 YPVS F1, Ducati HyperStrada,CCM FT6
I've had a few emails from Ducati regarding my concerns that it's not on their recall web page vin check. They have tried calling my mobile and scheduled a call for the 17th Feb when I'm back on trerra ferrma to discus. Can't fault their follow up to a query. Look fwd to a little chat. I'll let you know what Italy has to say.

Dear Mr. *******

thank you for contacting us and for being part of Ducati family.

With reference to your request, we tried to contact you, dialling 07801*******, with no success. We would like to discuss with you and provide you with useful information about your question. Please point out a useful time slot to call you back.

We thank you in advance for your precious cooperation and we remain at your disposal.

Best regards,
Fabiana.


Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
Ducati: bikes, dealers and racing


Dear Mr. ********
if you would not mind, we would like to schedule a call, starting from Fri. 17th, in order to discuss together the matter.

We remain at your disposal.

Best regards,
Fabiana.


Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
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Old February 5th, 2017, 08:18 AM   #229
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I'll have my dealer do it so it's on record. That way of my dash does still blow up they can't say I did it wrong. Even though I'll probably take a lot more care if I did it myself.

What Ducati should do is replace our entire dashes with the new circuit board, instead of taping this little thing in there. The install would be faster and easier for technicians costing them less labor time. The part can't cost Ducati that much, and is a helluva lot cleaner. Less room for error.
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Old February 12th, 2017, 08:29 AM   #230
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Wow Thanks zibbit !!! I live now in Mexico City and I bought Ducati here. My bike is right now with Ducati dealer and should be ready in one week (2 weeks total) when I left the bike I told them about this filter and he told me "don't worry" so I will see how it goes. Definitely
with this video will be very easy. Thanks!!
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