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Old June 5th, 2019, 02:46 PM   #291
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From: Philadelphia USA
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I Ride: 2013 Hyperstrada, 2007 LS650
At long last it’s been decided that the complete destruction of my bikes electronics was caused by a recall part failure. The shop contacted me to let me know that Ducati will be picking up the bill for the new ECU, dashboard, ignition coils etc.

The guy at the shop was very professional and helpful this time around.

I’m still gonna be waiting a few weeks for the parts to come in.
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Old June 5th, 2019, 02:59 PM   #292
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Great news Mike! Not about the wait lol, but at least Ducati is taking care of business, you may have Peruxi to thank for their cheerful mood.
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Old June 5th, 2019, 03:08 PM   #293
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I Ride: 2013 Hyperstrada, 2007 LS650
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Originally Posted by netaron View Post
Great news Mike! Not about the wait lol, but at least Ducati is taking care of business, you may have Peruxi to thank for their cheerful mood.
Thank you!
It’s a huge relief. After talking to the shop last week I got off the phone and started debating parting the bike out because his estimate of the parts cost alone was almost what the bike is worth.

It’s also a big relief that the shop is actually working the problem. The guy mentioned that they’ve been totally slammed with work and communication is getting lost in translation from one person to another. And he admitted he was stuck with the troubleshooting and had to make a call to Italy for some technical assistance.

Anyway, YAY! Daisy Duck will ride again!!!!
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Old June 6th, 2019, 05:59 AM   #294
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Great news - and sounds like a good shop. Ducati did a similar good will repair on a friend's strada. Was the failure related to the canbus filter service bulletin retrofit?
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Old June 6th, 2019, 06:26 PM   #295
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Originally Posted by appliance821 View Post
Great news - and sounds like a good shop. Ducati did a similar good will repair on a friend's strada. Was the failure related to the canbus filter service bulletin retrofit?
Thanks!
I’m not certain. The guy at the shop mentioned replacing the ignition coils but wasn’t clear about the root cause of the failure. I’m gonna ask him for specifics when the bike is ready to go.

He said he was very surprised at the level of support Ducati was giving for a bike that isn’t under warranty.

I guess someone over there is a genuinely caring and generous person. I’m very thankful to them whoever they are.
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