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Old February 7th, 2014, 07:57 PM   #1
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Ducati service in Vietnam

How does someone go about contacting someone at Ducati to complain about the crappy service dept. here in Vietnam, that will get something done? Its a joke. It looks like a recycling center and the certified mechanic is no longer there. They have some shade tree idiot that has only done work on scooters, that has no experience on a real bike. Have to have things done by the dealership to cover the warranty. So many Ducati owners are fed up over here.
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Old February 7th, 2014, 08:50 PM   #2
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After 600 mile service, you can easily service bike for next 15,000 miles. Usually, as long as you use manufacturer recommended parts/fluids, keep all receipts and fill out maintenance log they will honor warranty claims not specifically caused by your handy work. I do all the work on my cars and have got serious warranty work covered with this proof.

But I'd say the 600 mile shakedown is pretty important by competent mechanic to catch faulty production errors. Sucks, man. I hope to hell if you complain enough, Ducati will threaten to pull the guys license if he doesn't get a certified mechanic.
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Old February 8th, 2014, 12:10 AM   #3
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The owner ripped off the original foreign investors out of the business. They sued, however they have not gotten any money yet out of him. So don't know what is boing to happen. I just can't believe Ducati would allow a service department like this.
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Old February 8th, 2014, 06:58 AM   #4
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Hi kalvin,

I am in Vietnam too and recently got myself a Hyperstrada and Yes....that service center looks like crap perhaps worst than crap! Ive made a complaint to its operation manager on this...hope they are going to do something about it.
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Old February 8th, 2014, 07:18 AM   #5
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That's a tough position, if you complain and they pull the dealer out completely you are without someplace to buy parts or get any service done.
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Old February 9th, 2014, 02:11 AM   #6
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Rather do my own services and minor repairs. Can always go to Thailand for parts and accessories. Always enough friends coming from Auz, USA, and Canada eh. That is what most Ducati owners are doing anyway.
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Old February 9th, 2014, 04:23 AM   #7
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I'd sure like to see a pic of that "service department" you described!

If you post it, maybe Ducati will be embarrassed enough to do something about it.
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Old February 12th, 2014, 03:57 PM   #8
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yeah! Post the pictures up.

We will share with the rest of the world. Pretty darn sure Audi will do something about it!
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Old February 12th, 2014, 06:58 PM   #9
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In Thailand the service intervals are 7500 km not 15000 km or you loose the waranty on your bike...

Jef
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Old February 12th, 2014, 09:00 PM   #10
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Will see next time I go to Saigon. They where suppose to be bringing the service dept. to the dealership.
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