Ducati Hyperstrada Forums Ducati Hyperstrada Motorcycle

Go Back   Ducati Hyperstrada Forum > Ducati Hyperstrada Forum > Mechanical and Technical

Mechanical and Technical Mechanical and technical topics, help, and discussions


Reply
 
LinkBack Thread Tools Display Modes
Old April 6th, 2016, 02:25 PM   #1
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
My bike at shop for 3wks, shall ducati provide compensatory bike?

Hi all,

unfortunately my ducati went off the road to dealer shop for fixing parts upon the warranty.

**I know that this is more a q for a dealer, but I want to make sure what the others experience are before I go even further.

Does anyone has been waiting that long for to get bike back? Does anyone climb a compensatory bike for this period of time?

Thanks a lot.
stenly is offline   Reply With Quote
 
Old April 6th, 2016, 02:52 PM   #2
Senior Member
 
Jokeshopbeard's Avatar
 
Joined: Jan 2015
From: London
Posts: 330

I Ride: Hyperstrada, Transalp & Fireblade
I waited 2.5 weeks for service/warranty work when mine went in (starter motor too..). No courtesy bike, luckily I have others myself else I might have made more of a fuss. I think they said it's not Ducati policy to provide a courtesy bike, so it's down to the shop themselves.

I wasn't impressed with Ducti service overall. Pretty sure I read somewhere they're supposed to clean the bike as part of the service. Was it clean when I got it back? Was it fuck...
Jokeshopbeard is offline   Reply With Quote
Old April 6th, 2016, 08:48 PM   #3
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
Quote:
Originally Posted by Jokeshopbeard View Post
I waited 2.5 weeks for service/warranty work when mine went in (starter motor too..). No courtesy bike, luckily I have others myself else I might have made more of a fuss. I think they said it's not Ducati policy to provide a courtesy bike, so it's down to the shop themselves.

I wasn't impressed with Ducti service overall. Pretty sure I read somewhere they're supposed to clean the bike as part of the service. Was it clean when I got it back? Was it fuck...
Your story is the same one as mine actually did u try to ask for compensatory bike while was ur fixing?
stenly is offline   Reply With Quote
Old April 6th, 2016, 09:34 PM   #4
Senior Member
 
Joined: Jul 2014
From: California
Posts: 881

Nope, they fking suck.

Buying a BMW or KTM next, they give you loaner bikes.
kuksul08 is online now   Reply With Quote
Old April 7th, 2016, 02:37 AM   #5
Senior Member
 
Joined: Jan 2015
From: Austria
Posts: 278

I Ride: 2016 Hyperstrada 939, red
Quote:
Originally Posted by kuksul08 View Post
Nope, they fking suck.

Buying a BMW or KTM next, they give you loaner bikes.
it depends on the dealer, not on the bike vendor
ferdi is offline   Reply With Quote
Old April 7th, 2016, 02:58 AM   #6
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
Quote:
Originally Posted by ferdi View Post
it depends on the dealer, not on the bike vendor
Actually yes and no. Ducati has provided very good service for they new customers comparing the others. Today I found a quote in the warranty contract that any reasonable compensatory for your losses is covered too. I had a call to my service department afternoon which is working on my case and asked them about compensation bike to use for my daily driving to work and back. Well it sounded as it's going to happen, finger crossed and hopefully it comes out.
stenly is offline   Reply With Quote
Old April 7th, 2016, 03:01 AM   #7
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
Quote:
Originally Posted by kuksul08 View Post
Nope, they fking suck.

Buying a BMW or KTM next, they give you loaner bikes.
Cheers mate. Just checking,did u ask for it?
stenly is offline   Reply With Quote
Old April 7th, 2016, 02:44 PM   #8
Senior Member
 
Joined: Jul 2014
From: California
Posts: 881

Quote:
Originally Posted by stenly View Post
Cheers mate. Just checking,did u ask for it?
yes

and for reference, the BMW dealer gave me a loaner bike on some recall work being done on my 7 year old bike that I bought used.
kuksul08 is online now   Reply With Quote
Old April 7th, 2016, 06:57 PM   #9
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
Quote:
Originally Posted by kuksul08 View Post
yes

and for reference, the BMW dealer gave me a loaner bike on some recall work being done on my 7 year old bike that I bought used.
cool
stenly is offline   Reply With Quote
Old April 7th, 2016, 07:00 PM   #10
Junior Member
 
Joined: Mar 2016
From: auckland
Posts: 22

I Ride: Hyperstrada 821, Multistrada 1200S
Well my latest update: Today I got a call from my service that they have a temp bike for me. 2015 Multistrada, this beast is so huge!

So surprisingly good customer service Ducati
stenly is offline   Reply With Quote
Reply

  Ducati Hyperstrada Forum > Ducati Hyperstrada Forum > Mechanical and Technical

Tags
3wks, bike, compensatory, ducati, provide, shop



Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
My First Bike (ever) CarelCronje Ducati Hyperstrada 3 October 3rd, 2015 06:19 PM
Ducati Shop Tirol!!! Bruder Gear 0 June 7th, 2014 12:03 AM
new here looking for bike cndctrdj New Users 33 May 9th, 2014 09:14 AM
new guy with new bike r3monkey New Users 12 April 10th, 2014 07:54 AM
Handling of the bike with ABS JefDC Ducati Hyperstrada 2 December 8th, 2013 07:01 PM


Ducati Hyperstrada Facebook Ducati Hyperstrada Twitter Ducati Hyperstrada RSS Feed



Ducati Hyperstrada Motorcycle Forum
Copyright © 2012-2014 HYPERSTRADA.COM • All rights reserved.