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Old October 18th, 2016, 04:57 PM   #1
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Joined: Oct 2016
From: Vietnam
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SOS ! Help me about hyperstrada dashboard !!

Yesterday, my HS dashboard got the problem, the engine light, oil light, blink light, rpm bar , temperature water were flicking, fan turn on, I switch off and on the key few times but it still flicking, I can't start the engine ! The mechanic said my dash was broken, he said I have to replacement new dash, about 1000$ dollar ! My HS out of warranty, so that is the very bad news !

I'm from Vietnam, very difficult to shipping the oem part of Ducati ! Could anybody help me to resolve this problem ? Thanks !

Ps: sorry for my very bad English
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Old October 18th, 2016, 05:33 PM   #2
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Ducati should replace it even if it's out of warranty. It's a known issue with this bike.
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Old October 18th, 2016, 11:13 PM   #3
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Warranty of Ducati Vietnam is 2 years ! So my HS would not be replacement for free ! 1000$ is a big money in Vietnam ! so i need to buy 2nd dash, anybody could sell for me 1 ??
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Old October 18th, 2016, 11:32 PM   #4
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my ducati had the electronic throttle problem . it was 1 year out of warranty but because i told them i knew it was a recall in the usa ,ducati replaced it for free as a good will gesture.
it is worth pointing out to the dealer that you know the dashboard is a known poorly made component to see if they will do anything . Your dealer will probably just try to make you pay ,but make them contact ducati direct whilst you are there to see if ducati will help.
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Old October 19th, 2016, 12:16 AM   #5
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I Ride: 2016 Hyperstrada 939, red
Quote:
Originally Posted by cubizme View Post
Warranty of Ducati Vietnam is 2 years ! So my HS would not be replacement for free ! 1000$ is a big money in Vietnam ! so i need to buy 2nd dash, anybody could sell for me 1 ??
probably it's not only the dashboard, but also the ECU and the front ignition coil.
actually, most probably the ignition coil caused/ruined dashboard and ecu.
in other countries ducati does handle it with goodwill, even out of warranty, as long as all services have been done.

look at this thread
"Error" and all dash lights flashing, Fan Turns on, No Start….

Last edited by ferdi; October 19th, 2016 at 12:24 AM.
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Old October 19th, 2016, 05:07 AM   #6
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The mechanic said my dashboard was broken, just replacement! ECU, BBS, coil are fine ! Now I finding a 2nd dash for my HS !

Ps: the error message on my dash is "CAN LINE", what is mean ??
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Old October 19th, 2016, 05:33 AM   #7
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Quote:
Originally Posted by cubizme View Post
The mechanic said my dashboard was broken, just replacement! ECU, BBS, coil are fine ! Now I finding a 2nd dash for my HS !

Ps: the error message on my dash is "CAN LINE", what is mean ??
maybe no conncection to CANbus ?
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Old October 19th, 2016, 06:35 AM   #8
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I checked all connection, they are ok ! Where is CANbus ? Thansk
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Old October 19th, 2016, 10:17 AM   #9
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I checked all connection, they are ok ! Where is CANbus ? Thansk
is there no google in vietnam ?
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Old October 19th, 2016, 02:36 PM   #10
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Quote:
Originally Posted by ferdi View Post
is there no google in vietnam ?
i must say i agree with you there... it is hard enough trying to explain what can bus is in english to english people i work with.(i work at a truck dealership and it takes a lot of explaining how it works to apprentices.)
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