Hyperstrada problem list

Mar 2013
2,339
4
Naples, IT
Switzer, so I still won't jump on the "it's crap!" bandwagon. I've been on this site for 6 years, since I took ownership of one of the first in FL. The severe problem list is still a relatively small sample. The disco dash problem affected maybe 10 people that actively posted. Only maybe two other serious problems actually left people stranded and all of these were issued TSB's to fix. I didn't have any more issues with my Duc than I did with my new Acura years ago - and it was not a first year model. And I have to constantly remind myself that I've gutted this bike numerous times to slap aftermarket parts on. Many of my sidelining problems were self induced.

Sorry if you haven't been able to really experience what I think is this bikes true redeeming quality - the 821 Testastretta motor. This is actually what drove me to make the purchase after it's looks and motard setup (short list was GS or Duke). If they had kept the old air cooled twin from the Monster/Motard line, I would not have pulled the trigger. And it is a fucking delight. My heart is set on the 1260 or V4 eventually, but this mill hasn't bored me after 18,000 miles. No mechanical issues have trended about the motor here, either.

I'd also honorable mention the Ducati Safety Pack. After multiple required rider safety courses since ownership, no one has out stopped me in the panic brake tests. DTC saved me from laying it down once and works overtime on streets slicker than snot in southern Italy.

Regardless, I think you should lemon law yours or begin talks with region or corporate. Save all your work orders and receipts. Eventually, Ducati America will stop goodwilling your shop and you'll be in a jam. Despite how good a car or motorcycle company is, they never make the full refund process easy. Good luck
 
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Feb 2014
310
0
TN
Yeah, I'm getting the sense reliability seems to be a persistent issue with the Hyper line. I've had Guzzi's, MV's and now Ducati...and one of the main reasons I went with Ducati this time, (aside from the sexiness of the bikes they make), is that they have perhaps the best dealer representation in the US for Italian bikes. When I had my MV (my favorite of the Italians) I was constantly in fear of a part going bad and having to wait 6 months for MV to get the part to me. Not so with Ducati...they've been able to get parts to me within a week or two at the most...and that's when they're back ordered) but it doesn't matter in the end anyway when I'm not able to keep the bike running for more than a day or two before it goes bad again. I spoke with the Service Manager in Ducati Manhattan again yesterday and broached the possibility of having to file for a lemon law. He encouraged me to wait for one more attempt to remedy the problem - this time he says they'll replace the dash, the ECU and the coils...(again, how they can throw this kind of money at a bike that just seems consistently "busted" is beyond me, but I said ok and here we go with round 4. I feel your frustration with the difficulty (and expense) of keeping your ride... (I remedied that problem for myself by keeping two bikes - the other's a Buell xb12x which has been way more consistently reliable, but it sounds like that's not a possibility for you?). One would think you'd have way better service there in the birthplace of Ducati, but it doesn't really seem so.

One thing to note: this forum has been very helpful to look through. Back when this issue started happening, I'd looked through this forum to garner as much info as possible before going to the dealer, and ironically I came to them with the suggestion that the dash, ECU and coils could be the likely culprits, (based on the info I'd gleaned from here). But I suppose in the interest of saving money they've tried each of these remedies one at a time and now they're over 10 grand in the hole for it. I was gratified to be told yesterday that the dealership isn't footing this bill, so...well? Have at it Ducati NA. You must be making lots of money on your other bikes. Hope it gets settled this time around.

I used to ride Japanese bikes...never had issues like this, and it's making me pine for the days when I could ride when I felt like riding and not worry about the next break down. But then the bikes nowadays with all the electronics are a lot more complicated, so maybe that's more to blame than anything else? Dunno. But a good old CB or FJ is sounding pretty nice to me right now...

Good luck with your Hyper - keep it on the road!
If I were looking to switch bikes, and I may... I have been looking hard at the KTM Duke 890 R.
 
Mar 2019
7
0
Brooklyn NY
Yeah, the Ducati's do have superlative electronics packages, - it's one of the reasons I bought the Hyper in the first place. It's confidence inspiring on slippery roadways to say the least....but I need to keep it running to be able to experience the electronics package, and for whatever reason that's proven a tall order for this particular bike. If they offered me a similar mileage one in trade I'd take it and never look back. I love this bike when it's moving. I'll see how the next repair goes and take it from there I guess. Thanks again for the feedback!
 
Mar 2013
2,339
4
Naples, IT
Yeah, the Ducati's do have superlative electronics packages, - it's one of the reasons I bought the Hyper in the first place. It's confidence inspiring on slippery roadways to say the least....but I need to keep it running to be able to experience the electronics package, and for whatever reason that's proven a tall order for this particular bike. If they offered me a similar mileage one in trade I'd take it and never look back. I love this bike when it's moving. I'll see how the next repair goes and take it from there I guess. Thanks again for the feedback!
I'd say yours is a one-off. That's a pretty good tactic offering a trade. They want you to be a fan and buy more Ducati's, or Duc merchandise. I think their return customer base is pretty big, but they need a proper bike to initially fall in love with. Hope it works out. I personally wouldn't involve the shop any more. Start asking for the regional rep. Granted, I'm awful at the "I want to speak to your manager..." approach, but sounds like you're warranted.