Hyperstrada problem list

Jul 2013
134
3
Tujunga
well, my vertical cylinder's camshafts got blocked because it didn't get (enough) lubrication. perhaps that's something you should look into?
Hi could you elaborate more on this particular issue? I all because my vertical intake cam had just seized and I don't know why. It has obvious scoring and damage where it rides under the cam cover.
 
Mar 2019
7
0
Brooklyn NY
I'm on my third ECU replacement with just over 2k miles on my 2016 Strada...this seems unprecedented as far as I can tell. Ducati Manhattan has been very honorable and already replaced the ECU twice, and now I'm waiting to hear what they'll do next, because if the same thing keeps happening, they don't want to keep repeating it. The service manager did all kinds of testing on the bike before he put in the second ECU and said the coil issue was for previous models, not this one. But now it sits in my garage, doing nothing but blinking dash lights and fan running. I spend this kind of money for a bike I expect to have a working ride. I actually put it up for sale after the second ECU replacement because this whole thing has made me very concerned about it's reliability. The day the buyer was supposed to come and buy it, the ECU died. Very awkward. Previously, two days before my summer trip to Nova Scotia this past summer, the bike did the same thing with less than 1600 miles on it.

I'm done with Ducati unless they can come up with some sort of reasonable explanation and solution for this. It's just not acceptable.
 
Mar 2013
2,339
4
Naples, IT
My mechanic says my issue has been resolved. At around 16K miles, started getting CEL shortly after startup, just over 100F. This eventually turned into CEL/ "ERRORS" as soon as the motor turned over. Ran OK - lots of decel popping, a hiccup in 2nd gear at 8K rpm under full throttle, and generally felt like it could be running a little smoother. Next problem was blowing #4 fuse in the frame mounted box when I twisted the throttle above about 1/4, killing the engine and starter function. She was due for 18K desmo service so it went to the shop. Valves were fine but couldn't extinguish the CEL/ "ERRORS", which he said may be a miscompare of engine speed between RB Evo and ECU. Very recently it puttered and died as I pulled into driveway. CEL would flash and "ERRORS" disappeared when I thumbed the starter and it wouldn't turn over. Wires were secure and no blown fuses. Removing RB from the loop and disconnecting battery had no effect. Also found a deep fault related to removing the flapper solenoid so added the delete dongle. He needed the OEM solenoid to clear this so save that thing if you remove it. This is interesting as I was pretty sure this community says it doesn't throw a CEL. I had mine disconnected from the flapper for a long time but didn't remove the solenoid until all the big issues started popping up.

Mechanic says he swapped battery and found a faulty relay. I have about a 4 year old Shorai. Not sure if he says the battery was part of the issue. I'll get it back in a couple days. Oh, 2nd gear stumble seems to have disappeared, too.
 
Last edited:
Mar 2019
7
0
Brooklyn NY
The Hypersaga continues:

Got my Hyper back from Ducati Manhattan last Wednesday (after it's third ECU fail and new reinstall - this last time they gave me a new dash AND a new ECU, thinking the Can filter might have been burnt out too...) I drove it home with no issues. Parked it in my garage till Friday and pulled it out on Friday afternoon...it started up fine. Turned it off to put it back in the garage. Turned the ignition on inside the garage to check the headlights and the flashers and entire dash start blinking as they have every time the ECU fails. Unbelievable. Took the bike back in to Manhattan Ducati that same day and the service manager was dumbfounded. I got a peek at what the bill would have been for the last Dash/ ECU replacement and it was close to 5k. Any good business person would wonder why they keep throwing money at this bike if it's obviously a lemon. This is the 3rd ECU fail. I've had the bike for 8 months and it's been out of commission for all but two of those months. I will say that Ducati Manhattan has been a great place with great customer service. They've been more than accommodating, taking my bike in at a moments notice when the ECU has failed each time. But I can't even guess what Ducati Italia is thinking. This is terrible business. By my calculations they've spent over 10k on a problem that hasn't gone away. When does the lemon law start to apply?
 
Jul 2014
1,260
1
California
Time for them to buy it back. They should give you the value of the bike when the first warranty claim was filed, OR an equivalent replacement.
 
Mar 2019
7
0
Brooklyn NY
Time for them to buy it back. They should give you the value of the bike when the first warranty claim was filed, OR an equivalent replacement.
Thanks for your supportive reply kuksol. I'm hoping Ducati Manhattan continues to be reasonable on this subject. They've been good so far...

Is that actually something you've heard of happening before? A dealership buying a bike back even though I'm the second owner? The original owner purchased from Ducati Manhattan tho...
 
Oct 2016
369
1
San Francisco
I'm not sure about buy back, but I got quite a bit of warranty service on my 821 through a dealer despite being a second owner, and despite that bike being purchased from a different dealer. That said Ducati eventually refused to warranty an issue with the wiring harness after the dealer spending 8 months troubleshooting and instead offered to sell me a new harness for 1k plus labor. I took the bike to an independent shop who took less than 24 hours to find and fix a short in the harness.

If you want, I'd suggest escalating to Ducati North America directly, noting that the dealer has been extremely helpful so as to not throw them under the bus, but requesting that they look into this bike as a lemon instead.
 
Mar 2019
7
0
Brooklyn NY
I'm not sure about buy back, but I got quite a bit of warranty service on my 821 through a dealer despite being a second owner, and despite that bike being purchased from a different dealer. That said Ducati eventually refused to warranty an issue with the wiring harness after the dealer spending 8 months troubleshooting and instead offered to sell me a new harness for 1k plus labor. I took the bike to an independent shop who took less than 24 hours to find and fix a short in the harness.

If you want, I'd suggest escalating to Ducati North America directly, noting that the dealer has been extremely helpful so as to not throw them under the bus, but requesting that they look into this bike as a lemon instead.
Thanks so much for the suggestion, (and sorry about your nightmare with the wiring harness!) I'll look into a direct contact at Ducati NA and see if I can get some action from them without putting the screws to Ducati Manhattan. Appreciate the feedback.
 
Mar 2013
2,339
4
Naples, IT
That's a bummer, Switzer. I'm leaning towards selling, myself. I can only register 1 motorcycle at a time due to my job location and reliability and cost to keep it running is starting to weigh on me.

Mechanic found a faulty relay under the battery tray and claims my Shorai was to blame. Still trying to get the exact part # that failed. Still have the 2nd gear misfire, but runs OK otherwise. Wondering if I can warranty the Shorai. I don't want a heavy lead acid in the back.
 
Mar 2019
7
0
Brooklyn NY
That's a bummer, Switzer. I'm leaning towards selling, myself. I can only register 1 motorcycle at a time due to my job location and reliability and cost to keep it running is starting to weigh on me.

Mechanic found a faulty relay under the battery tray and claims my Shorai was to blame. Still trying to get the exact part # that failed. Still have the 2nd gear misfire, but runs OK otherwise. Wondering if I can warranty the Shorai. I don't want a heavy lead acid in the back.
Yeah, I'm getting the sense reliability seems to be a persistent issue with the Hyper line. I've had Guzzi's, MV's and now Ducati...and one of the main reasons I went with Ducati this time, (aside from the sexiness of the bikes they make), is that they have perhaps the best dealer representation in the US for Italian bikes. When I had my MV (my favorite of the Italians) I was constantly in fear of a part going bad and having to wait 6 months for MV to get the part to me. Not so with Ducati...they've been able to get parts to me within a week or two at the most...and that's when they're back ordered) but it doesn't matter in the end anyway when I'm not able to keep the bike running for more than a day or two before it goes bad again. I spoke with the Service Manager in Ducati Manhattan again yesterday and broached the possibility of having to file for a lemon law. He encouraged me to wait for one more attempt to remedy the problem - this time he says they'll replace the dash, the ECU and the coils...(again, how they can throw this kind of money at a bike that just seems consistently "busted" is beyond me, but I said ok and here we go with round 4. I feel your frustration with the difficulty (and expense) of keeping your ride... (I remedied that problem for myself by keeping two bikes - the other's a Buell xb12x which has been way more consistently reliable, but it sounds like that's not a possibility for you?). One would think you'd have way better service there in the birthplace of Ducati, but it doesn't really seem so.

One thing to note: this forum has been very helpful to look through. Back when this issue started happening, I'd looked through this forum to garner as much info as possible before going to the dealer, and ironically I came to them with the suggestion that the dash, ECU and coils could be the likely culprits, (based on the info I'd gleaned from here). But I suppose in the interest of saving money they've tried each of these remedies one at a time and now they're over 10 grand in the hole for it. I was gratified to be told yesterday that the dealership isn't footing this bill, so...well? Have at it Ducati NA. You must be making lots of money on your other bikes. Hope it gets settled this time around.

I used to ride Japanese bikes...never had issues like this, and it's making me pine for the days when I could ride when I felt like riding and not worry about the next break down. But then the bikes nowadays with all the electronics are a lot more complicated, so maybe that's more to blame than anything else? Dunno. But a good old CB or FJ is sounding pretty nice to me right now...

Good luck with your Hyper - keep it on the road!